Privacy Policy
Effective Date: 10/18/2025
This Privacy Policy explains how The FCTRY (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, book studio time, purchase memberships or packages, or otherwise interact with our services.
By using our website or any of our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to operate and improve our services:
A. Information You Provide Directly

• Personal Information: Name, email address, phone number, and billing details when you make a booking, purchase a plan, or contact us.

• Account Details: If you create a membership account, we may store login credentials and user preferences.

• Payment Information: Processed securely through third-party payment providers (e.g., Wix Payments, Stripe). We do not store your full credit card number.

• Communications: Emails, forms, or chat messages sent through our site.

B. Information We Collect Automatically
When you visit our website, certain information is collected automatically, such as:

• Your IP address and general location (city/state)

• Browser type and device type

• Pages visited and time spent on the site

• Referring/exit pages

• Cookies and analytics data (see below)

2. How We Use Your Information
We use your information to:

• Process bookings, payments, and memberships

• Communicate with you about upcoming sessions or schedule changes

• Send invoices, receipts, or confirmations

• Manage your member account and preferences

• Improve our website, services, and customer experience

• Send promotional updates or event announcements (only with your consent)

• Comply with legal obligations and resolve disputes

We never sell your personal data.
3. Cookies & Analytics
We use cookies and similar technologies to:

• Maintain website functionality

• Remember your preferences

• Measure site performance and traffic

• Support marketing or retargeting efforts (e.g., Meta Pixel, Google Analytics)

You can disable cookies in your browser settings, though some site features may not work properly.
4. Third-Party Services
We partner with secure, reputable third-party providers to operate our site and handle transactions, including:

• Wix (website platform and hosting)

• Wix Bookings (scheduling)

• Stripe / Wix Payments (payment processing)

• Google Analytics (analytics and metrics)

• Meta / Instagram / TikTok (advertising and tracking pixels)

• GymDesk / RemoteLock (if applicable for member access)

These services have their own privacy policies and may collect data in accordance with their terms.
5. Data Retention
We retain your information only as long as necessary for business, legal, or accounting purposes.
You may request deletion of your personal data by contacting us (see Section 9 below).
6. Data Security
We take data protection seriously and use:

• Encrypted SSL connections (HTTPS)

• Secure payment gateways

• Role-based account access controls

• Regular security and software updates

However, no online system is 100% secure. By using our site, you acknowledge and accept this risk.
7. Your Rights
Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request a copy of the information we hold about you

• File a complaint with a data protection authority

To exercise these rights, contact us using the information below.
8. Email & Marketing Preferences
You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email or contacting us directly. Transactional emails (bookings, payments, confirmations) will still be sent as needed.
9. Contact Us
For privacy or data inquiries, please contact:
The FCTRY
Durham, Connecticut
conatct@thefctry.com
www.thefctry.com
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with a new “Effective Date.” We encourage you to review it regularly.